PRIVACY POLICY

Find everything you need to know about our privacy notice below.

Last updated: 15/08/2025

Purpose and Scope

At ESW Cleaning Services, we value the privacy of everyone who provides personal information to us. This Privacy Notice explains:

  • What personal information we collect about our customers, visitors, and third parties

  • How we use and process that information

  • The lawful basis for processing it

  • With whom it is shared

  • How it is stored and protected

This notice applies to all visitors and customers (“you” and “your”) who interact with ESW Cleaning Services, registered in England & Wales.

Compliance and Accountability

We may update this Privacy Notice from time to time. Any changes will be posted on this page with the updated “last updated” date. We encourage you to review this notice periodically.

Information We Collect

We may collect and use the following personal information:

Your personal details:

  • Full name

  • Address and postcode

  • Email address

  • Contact telephone number

Service-related information:

  • Details about the property to be cleaned (e.g., type, size, access arrangements)

  • Payment and invoicing details (securely processed via our payment providers)

  • Records of communication with us (e.g., emails, contact forms, phone calls)

Sources of Personal Information

We collect most personal information directly from you when you:

  • Request a quote or make a booking

  • Contact us by phone, email, or through our website contact form

  • Subscribe to our email list or promotions

We may also receive limited personal data from third-party platforms if you book our services through them.

Special Category Data

We do not actively collect special category data (e.g., health information) unless it is directly relevant to a service request (for example, special cleaning requirements due to allergies). In such cases, we will only process this data with your consent or where it is necessary for legal obligations.

How We Use Your Personal Information

We use your personal information to:

  • Provide you with the services you have requested

  • Respond to enquiries and provide quotes

  • Manage appointments and cleaning schedules

  • Process payments and send invoices

  • Send important service updates or notifications

  • Comply with legal obligations

Legal Bases for Processing

We process your personal information under the following lawful bases:

  • Contract – to provide the cleaning services you have requested

  • Legal obligation – to comply with UK laws and regulations

  • Legitimate interests – for administrative purposes and service improvement

  • Consent – for marketing communications (you can withdraw at any time)

Who We Share Your Data With

We will not sell or rent your personal information to third parties.
We may share it with:

  • Our employees and contractors who provide cleaning services

  • Service providers who help operate our business (e.g., payment processors, booking software, email platforms)

  • Legal or regulatory authorities when required by law

Data Storage and Security

We take appropriate technical and organisational measures to protect your personal information, including:

  • Secure servers and encryption

  • Restricted access to personal data

  • Staff training on data protection

How Long We Keep Your Data

We keep personal information only as long as necessary to provide our services and comply with legal obligations. For example:

  • Booking and service records: up to 6 years (for accounting/legal purposes)

  • Marketing list data: until you unsubscribe or withdraw consent

Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Correct any inaccurate or incomplete data

  • Request deletion of your personal data (where applicable)

  • Restrict or object to certain processing

  • Withdraw consent to marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at: hello@eswcleaningservices.co.uk

Third-Party Websites

Our website may contain links to other websites. This Privacy Policy applies only to ESW Cleaning Services, so we encourage you to read the privacy policies of any external sites you visit.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: hello@eswcleaningservices.co.uk